Join our dynamic team as a Customer Service Representative for Blue Cross Blue Shield! In this role, you will be the first point of contact for our, providing exceptional service and assistance with their insurance-related inquiries. This is a fantastic opportunity to make a positive impact on people\\\'s lives while in a supportive and collaborative environment.
Responsibilities:
- Handle incoming calls from Blue Cross Blue Shield members and healthcare providers.
- Assist members with inquiries related to insurance coverage, claims, and benefits.
- Provide accurate and timely information about policies and procedures.
- Resolve member issues and concerns with empathy and professionalism.
- Collaborate with other departments to ensure comprehensive and effective customer support.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience, preferably in a call center environment.
- Strong communication skills, both verbal and written.
- Ability to navigate and use computer systems efficiently.
- Knowledge of health insurance terminology and processes is a plus.