At CVS Health, we are shaping the future of health care with innovative services and a mission to improve lives. We are committed to fostering a culture of inclusion, compassion, and professional growth for our employees across the United States.
Position Overview:
We are seeking dedicated and customer-focused individuals to join our team as Call Center Services Agents. Strong analytical skills with a data-driven mindset. This opportunity allows you to customers nationwide by delivering exceptional service, resolving inquiries, and providing guidance regarding CVS Health products and services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Assist with prescription management, insurance questions, and product information.
- Utilize internal tools and systems to provide accurate information and document customer interactions.
- Collaborate with team members and other departments to resolve customer issues.
- Meet or exceed performance metrics, including call quality and customer satisfaction.
What You Bring:
- High school diploma or equivalent (college degree preferred).
- Excellent communication and problem-solving skills.
- Proficiency in using computers, including navigating multiple systems simultaneously.
- Ability to work independently and meet deadlines in a remote environment.
- Availability to work a flexible schedule, including evenings, weekends, and holidays, as needed.
Why Join CVS Health?
- Competitive pay and benefits package.
- Career advancement opportunities within a leading health care organization.
- Comprehensive training and ongoing professional development.
- Work-from-home flexibility with a supportive and inclusive virtual work environment.
How to Apply:
Ready to make a difference in the lives of our customers? Apply now to join CVS Health as a Call Center Services Agent and help us deliver world-class service nationwide.