Job Responsibilities:
- Provide effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management, identifying appropriate additional, features, and services, and collecting past-due balances.
- Deliver exceptional customer service using resource documentation for reference and the automated and tools provided.
- Meet department productivity and quality standards.
- Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
- Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.
Education:
- High School Diploma/GED (Required)
Work Experience:
- 6 months customer service experience preferred (Preferred)
Knowledge, Skills and Abilities:
- Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
- Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $20.00
All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.