Job highlights
Identified by Google from the original job post
Qualifications
- High school diploma or equivalent required
- Time management skills and the ability to work independently are essential for this role
- Must have experience with maneuvering electronic data between various environments
- Analytical thinking, communication and writing skills, and computer competencies
- High School or better
Responsibilities
- REPORTS TO: Supervisor
- Make every interaction Count
- Act with Respect and Integrity
- Demonstrate Passion for Continuous Improvement
- Be Worthy of Trust from all Stakeholders
- The SaviLinx Customer Service Agent provides superior customer service in a contact/call center/help desk environment in of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills
- This is a part time, remote position
- Resolves customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism
- Ability to troubleshoot technical and customer service questions in accordance with program requirements
- Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts
- Provides customer support through telephone calls, email, text, and chat technologies
- Accurately documents all correspondence with end-users and transfers callers to the correct department
- Picks up mail at the local post office
- Follows strict work instructions and procedures that may vary by account
- Ability to adapt to continual changes to work instructions and procedures is necessary