Job Description Summary
Who We Are
At Steam Power we are used to change and have been continuously adapting to respond to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us a strong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization.
We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe.
Coach, drive and lead lean behaviors, principles, and tools across operational or functional area. Drive cultural transformation resulting in step-change in operational business metrics.
As a Customer Service Manager (CSM) in the GE Steam Power Nuclear Northeast/Atlantic Region, your role is a critical P&L (Profit & Loss) owner directly engaging with both internal and external customers while delivering safe, quality, on time, profitable core outage services and upgrades on GE’s nuclear installed base of steam turbines, generators, and balance-of-plant components as well as on Other OEM (Original Equipment Manufacturer) equipment. This demanding role will require you to function effectively in a broad and matrixed environment.
Job Description
Establishing yourself as a single point of contact by demonstrating personal ownership and accountability, leadership experience, technical aptitude, professional communications, financial acumen, and situational ownership as exemplified by your ability to rigorously plan and successfully deliver nuclear outages and projects to a high standard of safety, quality, schedule compliance, profitability, and high customer satisfaction.
Who You Are:
- You understand the value customers are to our business and desire to excel in the critical interface role with them - realizing that interactions will be complex, challenging, and not always immediately positive.
- You bring strong field engineering, technical direction, and/or outage management knowledge on steam turbines and generators to this critical role.
- You have experience with field services, manufacturing and/or repairs, and parts
- You have experience with GE, Alstom, and other manufacturers of steam turbines, generators, and balance of plant
- You have the proven ability to manage commercial business needs in coordination with technical requirements
- You have effective leadership skills, including strong influencing ability and direct report management
- You appreciate the value and diversity of people and the importance of their development and contributions