Local Solutions, Inc. is seeking a motivated and experienced Remote Call Center Customer Service Representative III to join our dynamic team. Knowledge of industry best practices and standards. As a key member of our customer service department, you will provide exceptional service to our clients, ensuring their inquiries are addressed effectively and efficiently. If you have a passion for helping customers and have previous experience in a fast-paced call center environment, we want to hear from you!
Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, or chat in a professional and efficient manner.
- Resolve complex customer issues and provide tailored solutions in a timely manner.
- Maintain and update customer records in our system accurately.
- Collaborate with team members and other departments to address customer needs and improve service delivery.
- Consistently meet performance metrics and quality standards.
- Stay up to date on product knowledge, policies, and procedures.
- Participate in training and development opportunities to enhance skills and knowledge.
Requirements:
- Minimum of 3 years of experience in a customer service or call center environment.
- Strong verbal and written communication skills.
- Ability to handle high-volume calls with professionalism and efficiency.
- Excellent problem-solving and critical thinking skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proficiency with call center software and Microsoft Office Suite.
- Strong attention to detail and time management skills.
Why Join Local Solutions, Inc.?
- Competitive salary and benefits package.
- Work from the comfort of your home with flexible scheduling.
- Supportive and collaborative team environment.
- Opportunities for career growth and advancement within the company.
How to Apply: If you're ready to take your career to the next level and provide top-notch service to our customers, apply today! Please submit your resume and a cover letter to [email address] with the subject line: Remote Call Center Customer Service Representative III Application.
Local Solutions, Inc. is an equal-opportunity employer. We value diversity and are committed to creating an inclusive for all employees.