Job highlights
Identified by Google from the original job post
Qualifications
- A High school diploma/GED is required
- Minimum of 6-months experience mentoring peers and/or direct reports is required
- 3 years Customer Service experience required
- 10 more items(s)
Benefits
- Base Compensation Range
- $70,000—$85,000 USD
- Compensation & Benefits
- 10 more items(s)
Responsibilities
- The Team Lead, Payroll Partner Operations oversees day-to-day operations and development of customer support advocates, dedicated to specific Payroll providers
- The Team Lead will provide guidance and instruction to help support all team functions, meet performance goals as a team and coordinate with the Sales teams and internal Pie teams to assist with improving existing processes
- This role requires strong attention to detail, advanced interpersonal skills, a metrics-based approach to operations and the ability to collaborate with other teams and departments
- Serves as an escalation point for complex customer inquiries, questions and concerns